Capacity

Capacity is a unified CX automation platform that replaces fragmented point solutions to help contact centers reduce costs, increase revenue, and improve customer satisfaction. Instead of managing multiple tools for chat, voice, agent assist, and QA, Capacity brings everything together in a single, intelligent platform.

At the core is Capacity’s AI Knowledge Orchestration Layer, which connects and unifies information across systems like CRMs, help desks, and internal tools. Teams can train once and apply knowledge across virtual agents, agent assist, and analytics to ensure accurate, consistent answers across every channel.

Capacity’s AI-powered virtual agents automate repetitive inbound interactions across chat, SMS, voice, email, and web, reducing volume and scaling support without increasing headcount. For live interactions, real-time agent assist delivers answers, guidance, and next best actions directly within the workflow, improving efficiency and first contact resolution.

The platform also enables proactive engagement through outbound SMS and voice campaigns. Automated QA and conversational intelligence analyze 100% of interactions across all channels—providing visibility into performance, ensuring quality, and driving continuous improvement across both AI and human interactions.

Built for enterprise teams, Capacity integrates with existing systems and scales across industries. By unifying knowledge, automation, and insights, Capacity enables organizations to move beyond disconnected tools and deliver faster, smarter, and more consistent customer experiences.